Customer Service Representative

We are recruiting customer service representatives for offices, order desks and contact centres in Scarborough.

This is inbound service, not sales: answering customers by phone, email and chat, entering and tracking orders, sorting out delivery and billing problems and recording it all accurately. Employers tell us what they need most is someone who stays calm with an unhappy caller and writes a clear note for the next person.

Pay and hours

• $20.00 to $24.00 an hour. A second language, order-desk or logistics experience and afternoon rotations pay at the top of the range.
• Mostly Monday to Friday business hours; some teams rotate afternoons or weekends
• On site at most assignments
• Overtime paid at time and a half after 44 hours in a week
• Offered as: temporary, temp-to-perm and permanent. While you are on assignment through us, Assured is your employer and pays you.

What you will do

• Answer inbound calls, email and chat
• Enter, track and update orders in a CRM or ERP system
• Resolve delivery, billing and account problems
• Record every contact accurately
• Pass complex cases to the right team and follow up

What you need

• Legally entitled to work in Canada
• At least one year of customer service by phone or in person
• Clear, professional spoken and written English
• Accurate typing and confidence moving between several systems
• Patience and a steady manner with upset customers

Helpful, not required: French, Cantonese, Mandarin, Tamil or another second language; Salesforce, SAP or similar system experience; order-desk or logistics experience.

The work environment

• Seated work on a headset for most of the shift
• Call volume and quality are measured

What you get

• Paid every week by direct deposit, with an electronic pay stub
• Vacation pay on top of your hourly rate, and public holiday pay when you qualify
• WSIB coverage from your first shift, with tax and other deductions handled on every pay
• A safety orientation before you start, and WHMIS training arranged if you need it
• A recruiter you can phone seven days a week
• Never a fee. Employers pay for our service, not you

Where the work is in Scarborough

• Scarborough Centre and Progress Avenue: government, insurance and service offices around the Town Centre.

Scarborough is one of the easiest places in the GTA to do shift work by transit. Line 2 ends at Kennedy; the 53 Steeles East, 43 Kennedy, 129 McCowan North, 102 Markham Road and 985 Sheppard East Express reach the Milliken and Tapscott industrial areas; and Milliken GO sits inside the Steeles and Kennedy industrial park. Blue Night buses keep Steeles, Sheppard and Kennedy served after the subway closes.

These roles also suit people living in Agincourt, Malvern, West Hill, East York and Markham.

About this posting

This posting is not for an existing vacancy. We place customer service representatives at client sites in Scarborough throughout the year, and this posting is for that ongoing recruitment. Apply now and a recruiter will contact you about the next assignment that fits your shifts and where you live. The pay range is the range across our client sites; the rate for a specific assignment is confirmed before you accept it.

To apply, use the form on this page or call 647-627-9754. It takes about a minute and a resume is optional.

Assured Employment Services is an equal-opportunity employer. Accommodation is available on request at every stage of hiring.